Trainalytix
Fair Usage Policy
Ensuring optimal performance for all users
Last updated: August 27, 2025
Fair Usage Principles
- Reasonable commercial use aligned with your subscription plan
- No abuse that impacts other users' service quality
- Automated monitoring with transparent usage reporting
- Proactive communication before reaching limits
- Flexible scaling options for growing businesses
1. Overview
Trainalytix implements fair usage policies to ensure optimal performance, reliability, and cost-effectiveness for all users. These policies define reasonable usage limits that align with your subscription plan while preventing abuse that could impact service quality.
Our goal is to provide predictable, scalable service while maintaining excellent performance for all users.
2. Usage Limits by Plan
Basic Plan
- Enquiries: 100/month
- AI Tasks: 1,000/month
- Users: 1 per team
- Google Accounts: 1
- Storage: 1GB
- API Calls: 10,000/month
Professional Plan
- Enquiries: 500/month
- AI Tasks: 10,000/month
- Users: 3 teams, 1 user each
- Google Accounts: 3
- Storage: 10GB
- API Calls: 50,000/month
Enterprise Plan
- Enquiries: Unlimited*
- AI Tasks: Unlimited*
- Users: Unlimited
- Google Accounts: 10
- Storage: 100GB
- API Calls: 500,000/month
*Subject to reasonable commercial use
3. AI Automation Usage
What Counts as an AI Task
- Enquiry classification and routing
- Training content generation (TOC, proposals)
- Trainer matching and scoring
- Email template generation
- Document analysis and extraction
- Communication sentiment analysis
Fair Usage Guidelines
- Bulk processing should be spread across time to avoid peaks
- Testing and development usage should be reasonable
- Repeated processing of identical content may be rate-limited
- AI tasks should serve legitimate business purposes
4. Email & Communication Limits
Gmail API Usage
- Email Processing: Up to 1,000 emails/day per connected account
- Send Limits: 100 automated emails/day per account
- Attachment Processing: Files up to 25MB each
- Folder Monitoring: Up to 10 folders per account
WhatsApp Business Integration
- Messages: As per WhatsApp Business API limits
- Template Messages: Subject to WhatsApp approval
- Media Files: Up to 16MB per file
5. Data Storage & Transfer
Storage Limits
- Documents and files
- Training materials
- Email attachments
- Generated content
- Database records
Transfer Limits
- Basic: 10GB/month
- Professional: 50GB/month
- Enterprise: 200GB/month
- Additional transfer available
6. Usage Monitoring & Alerts
Proactive Monitoring
- Real-time usage tracking in your dashboard
- 80% threshold alerts via email and platform notifications
- 95% threshold warnings with upgrade recommendations
- Detailed usage reports available for download
- Automatic scaling options for seamless growth
7. Exceeding Limits
Soft Limits (Warning Phase)
- Automated email notifications at 80% and 95% usage
- Dashboard warnings and upgrade recommendations
- 7-day grace period for plan upgrades
- No service interruption during warning phase
Hard Limits (Protection Phase)
Protective Measures
- Rate limiting for AI tasks (temporary delays)
- Email processing queuing during high usage
- API request throttling with retry-after headers
- Immediate upgrade options to restore full service
8. Add-on Options
Extra Enquiries
250/month pack
₹999
Extra AI Tasks
5,000/month pack
₹1,499
Extra Storage
10GB/month pack
₹499
Extra Transfer
50GB/month pack
₹299
9. Abuse Prevention
Prohibited Usage Patterns
- Cryptocurrency mining or distributed computing
- Mass email sending beyond reasonable business use
- Competitive intelligence gathering without permission
- Automated scraping of third-party services
- Reselling service access without authorization
Enforcement Actions
- First Violation: Warning and usage review
- Repeated Violations: Account suspension pending review
- Severe Abuse: Immediate account termination
- Appeal Process: 48-hour response for disputes
10. Getting Help
Usage Questions & Support
- Usage Dashboard: Real-time monitoring in your account
- Email Support: usage@trainalytix.com
- Upgrade Assistance: plans@trainalytix.com
- Technical Issues: support@trainalytix.com
- Enterprise Sales: enterprise@trainalytix.com
11. Policy Updates
We may update this Fair Usage Policy to reflect service improvements or usage pattern changes. Material changes will be communicated 30 days in advance via email and platform notifications.